I’ve heard of (and had myself) some truly terrible experiences with customer service, but nothing comes close to Speaker Ender’s from achieve360points.com. If you are not familiar with it, achieve360points.com is a website that lists the various achievements that can be garnered by playing various Xbox games and they do an excellent job. Not only that, but these are true, dyed in the wool Xbox fans who are giving the system a ton of free advertisement with their website and have sung Xbox’s praises from here to the end of the internet.
So what happened to Speaker Ender?
Number of Xbox 360s that have died on me: 3 dead Xbox 360sNumber of lights that I’ve encountered: 9 flashing red ones
Number of calls to 1-800-4MY-XBOX since March: 22 calls
Number of callbacks promised: 15
Number of callbacks received: 3
Number of SR’s started: 9
Number of SR’s closed or replaced due to being set up incorrectly: 5
Number of SR’s closed due to issues actually being resolved: 2
Most Number of times I was asked my name and phone number during a single call: 11 times
Number of times I was told “Microsoft will contact you when the investigation is complete”: 40+
Number of times that I ended up on the Spanish language hold line: 8
Total spent on Xbox 360 related products: $3120.78
Amount of XBL content not working properly: 25,600 points ($319.87)
Total time spent on the phone with 1-800-4MY-XBOX: 1 day, 2 hours, 55 minutes
Total time spent trying various remedies: 1 day, 9 hours, 55 minutes
TOTAL TIME TRYING TO RESOLVE ISSUES WITH MY XBOX 360’s: 2 days, 2 hours, 50 minutes
The idea that the XBox360 is the lead platform for the development of Fallout 3 still scares me.